Frequently Asked Questions

1. When will I receive my order?

All orders are shipped within 3 to 5 working days.

2. How is my order shipped?

Shipping and Tracking Information

At Aprons4work we understand the importance of a seamless and reliable shipping experience. That’s why we have partnered with trusted carriers like Royal Mail and Parcel Force to ensure your orders are delivered promptly and securely.

Customer Support

In the rare event that you encounter any issues with your delivery, our dedicated customer support team is ready to assist you. We believe in providing a seamless shopping experience from start to finish, and our support team is here to address any concerns you may have.

3. Do I need to be in to receive my order?

While we highly recommend customers to be present for the scheduled delivery, we understand that it might not always be feasible. Therefore, in such cases, an alternative delivery time slot or redirection to your local Post Office or depot will be offered. To retrieve your order, you will need to present identification along with your tracking/order number.

4. Can I return my order for a refund?

Our returns policy covers damaged or faulty goods and extends for a period of 14 days.

In the event that a refund is required for non damaged goods, we will provide you with an RAC (Return Authorisation Code), however, this will need to be requested within t 14 working days from receipt of goods and you must subsequently return the items within 5 working days.

There are certain situations where only partial refunds are granted or a refund may be refused: Any item not in its original condition, is damaged or missing parts for reasons not due to our error

To return your product(s) you should send them to:

Aprons4work

Unit 4, Ashville Way Wokingham Berkshire, RG41 2PL

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping your original order to you will be deducted from your refund. We recommend using a trackable shipping service and do not accept responsibility for undelivered returns.

5. Can I cancel my order?

Once your order is accepted by us, and you receive an order acknowledgment, cancellations are not permitted, however, depending on the timeframe refunded amounts may be subject to restocking fees and our available to process.

6. What payment methods do you accept?

All the main debit and credit cards, including Apple Pay. Google Pay and PayPal.

7. How much is the delivery charge?

Our delivery prices are fixed at £3.95 (excluding VAT) for orders below £100, and free for orders exceeding that amount.

8. Do you ship to other countries?

We are currently shipping to the UK only.