All plain orders are typically shipped within 3 to 5 working days.
Customised aprons are typically completed within 7-10 working days after artwork approval (or immediately for repeat designs).
Artwork Approval Email:
Within 2–3 working days of placing your order you will receive an email from our Artwork Team containing visuals of your design for review and approval. Please check your spam or junk folder just in case it lands there. At this stage, you’ll have the opportunity to request any minor adjustments if needed. Once approved, your order will move into production.
Please note that this may vary depending on the size and complexity of your order. If you require a faster turnaround, let us know and we’ll always do our best to assist!
At Aprons4work we understand the importance of a seamless and reliable shipping experience. That’s why we have partnered with trusted carriers like Royal Mail and Parcel Force to ensure your orders are delivered promptly and securely.
In the rare event that you encounter any issues with your delivery, our dedicated customer support team is ready to assist you. We believe in providing a seamless shopping experience from start to finish, and our support team is here to address any concerns you may have.
While we highly recommend customers to be present for the scheduled delivery, we understand that it might not always be feasible. Therefore, in such cases, an alternative delivery time slot or redirection to your local Post Office or depot will be offered. To retrieve your order, you will need to present identification along with your tracking/order number.
As many of our garments are customised to your specific requirements, these items cannot usually be cancelled or refunded once an order has been placed. This is in line with Consumer Contracts Regulations (2013), which exclude personalised or made-to-order goods from standard returns.
If your circumstances change, please let us know as soon as possible. Where production has not yet begun, we may be able to cancel your order at our discretion.
Any artwork or sampling work already completed for your order may also be charged. These costs will be assessed on a case-by-case basis.
Our returns policy for non-customised items covers damaged or faulty goods for a period of 14 days from receipt.
If you wish to return non-customised items that are not faulty, please request a Return Authorisation Code (RAC) within 14 working days of receiving your order. Please email [email protected] for an RAC code. Items must then be returned within 5 working days of receiving your RAC.
Refunds may be reduced or refused if items are not returned in their original condition, or are damaged or missing parts for reasons not due to our error.
Aprons4Work
Unit 4, Ashville Way
Wokingham
Berkshire
RG41 2PL
Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the original delivery cost will be deducted.
We recommend using a trackable shipping service, as we cannot accept responsibility for items lost in transit.
This policy does not affect your statutory rights if goods are faulty or incorrect
Once your order is accepted by us, and you receive an order acknowledgment, cancellations are not permitted, however, depending on the timeframe refunded amounts may be subject to restocking fees and our availability to process.
Exchanges
Unfortunately, we don’t offer exchanges, but if you have any concerns, please chat with our team. They’ll be happy to advise you on the options available and support you through the process.
All the main debit and credit cards, including Apple Pay. Google Pay and PayPal.
Our delivery prices are fixed at £5.95 (excluding VAT) for orders below £100, and free for orders exceeding that amount.
We are currently shipping to the UK only.
For a speedy quotation please provide us with the following details:
Product code, size, quantity, colour logo and where the logo is to be applied on the garment.
